Privacy policy

Last updated: May 26, 2026

Company Name: Regene Health LLC Address: 1603 Capitol Avenue, Suite 413, Cheyenne, WY 82001, United States Email: support@regene.health

At ReGene, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or making a purchase, you agree to the practices described below.

Information we collect

We collect information in two ways.

Information you provide directly:

  • Name, shipping address, billing address, email address, and phone number when you place an order or create an account.
  • Payment information (processed securely by our payment provider — we do not store full card details).
  • Responses to our health and lifestyle quiz, which may include information about your gut health, digestive symptoms, dietary habits, and wellness goals.
  • Any messages you send us through customer support or contact forms.

Information collected automatically:

  • Device information (browser type, operating system, IP address).
  • Browsing behavior on our site (pages visited, time spent, products viewed, items added to cart).
  • Referral source (the website or ad that brought you to us).
  • Cookies and similar tracking technologies (see "Cookies and tracking" below).

How we use your information

We use the information we collect to:

  • Process and fulfill your orders, including shipping, billing, and customer support.
  • Personalize your experience and recommend relevant products based on your quiz responses.
  • Send order confirmations, shipping updates, and other transactional communications.
  • Send marketing emails about new products, promotions, and content (only with your consent).
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud, abuse, or violations of our terms.
  • Comply with legal obligations.

How we share your information

We do not sell your personal information. We share it only with trusted service providers who help us run our business:

  • Shopify (including Shopify Payments) — our e-commerce platform, which powers our website, checkout, and payment processing.
  • Supliful — our fulfillment partner, which receives your shipping information to deliver your order.
  • Klaviyo — our email marketing platform, which sends transactional and (with your consent) marketing emails.
  • Google Analytics, Meta (Facebook/Instagram), and TikTok — analytics and advertising platforms that help us understand how people use our site and measure ad performance.

Each of these providers is contractually required to protect your data and use it only for the services they provide to us.

As our business evolves, we may engage additional service providers (for example, customer support tools, SMS marketing platforms, review services, or new advertising partners). These providers are bound by similar data protection requirements, and we will update this policy to reflect any material changes.

We may also disclose information if required by law, court order, or to protect our rights, safety, or property.

Cookies and tracking

We use cookies and similar technologies to:

  • Keep you logged in and remember items in your cart.
  • Understand how visitors use our site (via Google Analytics).
  • Show you relevant ads on Meta (Facebook/Instagram), TikTok, and other platforms (via Meta Pixel and TikTok Pixel).
  • Measure the effectiveness of our marketing campaigns.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

Marketing communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send, or by emailing us at support@regene.health. We will still send transactional messages related to your orders (confirmations, shipping updates, refunds).

Your rights and choices

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your personal information (subject to legal retention requirements).
  • Opt out of marketing communications at any time.

To exercise any of these rights, email us at support@regene.health. We will respond within 30 days.

California residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect and how we use it.
  • The right to request deletion of your personal information.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sale or sharing of your personal information (note: we do not sell your personal information).
  • The right to non-discrimination for exercising your privacy rights.

To exercise these rights, email us at support@regene.health.

Children's privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at support@regene.health and we will delete it promptly.

Data security

We take reasonable measures to protect your information, including secure encryption (SSL/TLS) for data transmitted to and from our website, and strict access controls at our service providers. No method of transmission or storage is 100% secure, but we work to keep your data safe.

Data retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review it periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, reach out at support@regene.health.

Regene Health LLC 1603 Capitol Avenue, Suite 413 Cheyenne, WY 82001 United States